RETURNS POLICY

  • Due to the handmade nature of our products, please note that every item is unique and there will be slight variances in the finish from pair to pair.
  • Returns must be returned within 7 days of receipt. Exchange request outside of the 7-day window may be accepted at our discretion.
  • Return must not be worn or altered in any way.
  • All returns should be sent back to us in their original WIMS packaging provided. Please ensure when returning the parcel that the box is protected and returns in its original condition, without postal labels. Ideally ship back in the same outer package received in.
  • Shipping and handling charges are not refundable.
  • Returns that are damaged, soiled or returned without the original box may not be accepted and may be returned to the customer.

 

HOW TO RETURN / EXCHANGE AN ITEM

Please email wims@wims.lv for a Returns Label within 7 days of receiving your order.

Please insure the package and ship to
SIA “WIMS”
Ganibu dambis 40C
Riga, LV-1005
Latvia

  • Your package is your responsibility until it reaches us. We cannot accept liability for the merchandise that gets lost or damaged in transit back to us.
  • If the value of the new item exceeds your current order, we will send you a new invoice to cover full price via e-mail and will proceed the exchange after the receiving exceeded amount.
  • If the value of the new item is lower of your current order, we will return the balance back to the account payment was made from.

 

Please allow 14 business days from the time we receive your return for your Exchange Form to be processed and the exchange item is completed and ready to be shipped. Once your order is dispatched from our warehouse you will receive an email of notification from us including your tracking number and courier details.